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How ns8 Handles Your Personal Data

At ns8, we take the privacy of your account information seriously — what we collect, how we store it, and who can access it is governed by this…

Data TransparencyMalaysian JurisdictionAccount-Level ControlSecure Retention PracticesRight to Request Deletion
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ns8 How ns8 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request access to your data, ask us to correct inaccurate records, or raise a concern about how your information is handled, these are the direct channels to our…

Email Privacy Team Send a written request to our dedicated privacy email address. Include your registered account name and the specific data action you are requesting — access, correction, or deletion.
Live Chat Support Open the live chat widget from any page on ns8.fun and select the Privacy enquiry option. Our support agents can log your request and escalate it to the privacy team on the same day.
Help Centre Ticket Submit a formal ticket through the Help Centre under the Account & Privacy category. You will receive a ticket reference number so you can track the status of your request at any time.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your ns8 account — from login to withdrawal — is built with data minimisation and security in mind.

Encryption in Transit and at Rest

All data exchanged between your device and ns8 servers is encrypted using TLS. Stored account data — including payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX transactions — is encrypted at the database level so raw values are never exposed.

Cookie Use and Preferences

We use cookies to keep your session active, remember your lobby preferences, and measure how pages perform. You can adjust non-essential cookie categories from the cookie settings panel without affecting your ability to log in or transact.

Account Access Controls

Your account credentials are hashed and never stored in plain text. Two-step login verification is available to add a second layer of identity confirmation before any account action — including withdrawal requests — is processed.

Data Retention Policy

We keep your account data for as long as your account remains active and for a further period as required under applicable Malaysian law. Once a retention period ends and no legal obligation requires continued storage, records are permanently deleted from our systems.

Who Can Access Your Data

Internal access to personal data is restricted to staff whose role specifically requires it — account verification, fraud prevention, payment processing, and customer support. No department outside these functions holds access rights to raw account records.

How to Request Changes or Deletion

You may request a copy of your stored data, ask us to correct any inaccuracy, or ask for deletion of your account data by contacting our privacy team through live chat, email, or a Help Centre ticket. We will confirm receipt and act within 14 days.

Your Privacy Questions Answered

The questions below address the personal data situations our account holders ask about most often. If your question is not covered here, contact our support team directly and we will connect you with the privacy team.

We collect your name, email address, phone number, date of birth, and the payment method details you use — such as your Touch 'n Go or GrabPay account identifier. Device type and session logs are also recorded to support account security and fraud prevention.

We share data only with processors who are essential to running your account — payment gateways for Touch 'n Go, GrabPay, Boost dan FPX, identity verification services, and fraud monitoring tools. Each processor operates under a data-handling agreement aligned with this policy.

Yes. Submit a data access request through live chat, email, or a Help Centre ticket. Confirm your registered account name and we will compile and send your data within 14 days of receiving the request.

Contact our privacy team through any support channel and specify that you are requesting account data deletion. We will action the request within 14 days, subject to any retention obligations required under applicable Malaysian law before permanent deletion.

Cookies are used for session management, lobby preferences, and page performance. Essential cookies cannot be disabled as they keep your login active. Non-essential categories — analytics and preference cookies — can be toggled off in the cookie settings panel at any time.

Account data is retained for the period required under applicable Malaysian law after account closure. Once that obligation is met and no other legal requirement applies, records are permanently deleted from our systems and backups.

Reach our privacy team via the live chat privacy enquiry option, by email, or through a Help Centre ticket under Account & Privacy. We acknowledge requests within two business days and aim to resolve all matters within 14 days.

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